Fred Kavli Theatre Rules

To ensure the safety of all patrons and guests, Fred Kavli Theatre has created the following code of conduct and policy guidelines. Please review and follow the rules and policies below as failure to abide by them may result in expulsion from the venue without refund.

If you have any questions, please contact the box office at 805-449-2787.

Accessibility Policy

Fred Kavli Theatre offers ADA-compliant accommodations for guests and patrons in need. These include accessible seating on all levels of the theatre as well as accessible restrooms. The theatre is also fully accessible with appropriate accommodations made for wheelchairs and persons with disabilities.

Infrared headsets which amplify the sound are available at no cost to the hearing impaired. Individuals wishing to obtain a headset may contact an usher upon entering the lobby area.

If you have any specific accommodation questions or needs, please call the venue at 805-449-2787 at least two weeks before your ticketed event.

Arrival Policy

Showtimes start promptly at the time listed on your ticket. If a guest arrives late, they may be asked to wait in the lobby until an appropriate break period or during intermission. For certain shows, there may be no intermission period. To avoid frustration, please make sure you arrive no later than 30 minutes before the shows ticketed start time.

Bag Policy

Large bags are not allowed in the venue. All bags (camera bags, purses, backpacks, etc) are subject to search upon entering Fred Kavli Theatre. 

Please have your bag ready for search before entering entrance doors to accelerate the process.

Camera Policy

Cameras are not allowed in the theatre without prior written consent. If a specific show or event allows cameras, then it will be detailed in the event or program guide.

Cancellation Policy

If an event is canceled due to inclement weather or artist cancellation, then ticket holders will be informed as soon as possible through media and the website. Please contact the venue at 805-449-2787  to ask about refunds or postponements.

Children Policy

Children are welcome at most events, however, every patron must have a ticket regardless of age or seating requirements. As a courtesy to other guests, patrons are asked to bear in mind that it is not appropriate for small children to attend events where silence is necessary to fully enjoy the performance. In all cases, infants in arms are not permitted.

Please note on performances where children are in attendance, strollers, baby carriers, car seats and/or booster seats are not permitted in the theater seating area.

Dress Code Policy

There is no official dress code, but the staff suggests “comfortable casual”. Since the types of shows vary greatly, you’ll see all types of attire — from elegant cocktail attire to business casual to very casual. Audiences for Symphony and Broadway shows tend to be more formal than rock, pop, and country-western concertgoers, who are often seen in jeans and t-shirts.

Food and Beverage Policy

Outside food and beverages are not allowed within Fred Kavli Theatre. You can purchase refreshments from the concessions stand before the show or during intermissions.

Lost and Found 

Lost something at a show or event? Please contact event staff or security for help with finding the lost and found office. After the show, Lost and Found articles inside the theatres may be claimed by calling (805) 449-2744.

Fred Kavli Theatre does not claim responsibility for lost or missing items.

Prohibited Items

This is a partial list of items that are not allowed within the venue.

» Weapons of any type—including firearms, knives, sharp-edged objects
mace and pepper spray

» Weapons with a carry permit are also prohibited

» Smoking, including e-cigarettes, is not permitted in the venue

» Alcohol, drugs, illegal substances or paraphernalia associated with drug use

» Backpacks, briefcases, or purses larger than 12”x12”x6”• Outside food and beverage
Computers, laptops or tablets

» Animals. Only certified service animals, or service animals in training, will be allowed. Must remain on a leash or in a harness at all times

» Noise making devices: air horns, drums, whistles

» Audio or video recording devices, professional cameras or cameras with removable lenses, selfie sticks or tripods

» No professional photography without authorization

» Laser pens/pointers of any type

» Flag poles or any support frames for banners/signs• Fireworks or any other incendiary devices

» Strollers are not permitted into the seating areas

» Any other item deemed unacceptable by the event/building management team

Subject to change without notice

Reentry Policy

Those who leave during the performance will not be readmitted until the end of the work or at intermission.

Smoking Policy

For the comfort and enjoyment of patrons, the Theatres at the Thousand Oaks Bank of America Performing Arts Center are designated as a smoke-and tobacco-free environment. Smoking and the use of all tobacco products, the use of smokeless tobacco products, and the use of unregulated nicotine products (e.g., “e-cigarettes”) are prohibited anywhere within the interior of the Fred Kavli Theatre and Janet & Ray Scherr Forum. Smoking is permitted at the Bank of America Performing Arts Center in designated outdoor areas.